FAQs

Core Business & Product

  • Destination charging provides EV charging at businesses like hotels, offices, and leisure locations where customers spend extended time. Destination charging reflects places drivers want to be and spend time.

    Read more about destination charging in our news post here:

  • Voqa offers effortless charging with integrated contactless payments as standard, dual cables, and a managed service approach. No apps required - customers simply pull up, plug in, tap and charge.

  • No. Voqa chargers feature contactless payment terminals, so customers simply tap their card, phone, or contactless device to pay. No apps, registration, or RFID cards required - making charging truly effortless for your customers, guests and visitors.

  • Hotels, offices, restaurants, gyms, car parks, and any destination where customers spend 2-8 hours. Perfect for businesses wanting to attract EV drivers and generate additional revenue while supporting sustainability goals.

    As an example, read our news post about workplace charging here.

    And more info on hotels here.

  • Yes, Voqa chargers use Type 2 connectors with tethered cables, compatible with all electric vehicles sold in the UK. The dual-cable design accommodates different vehicle charging port locations for maximum convenience.

  • Voqa offers 7-22kW AC fast charging. 7kW suits overnight/all-day charging, while 22kW provides faster top-ups for shorter visits. Speed depends on your electrical supply and typical customer dwell time requirements.

  • At 7kW: approximately 25 miles range per 60 minutes. At 11kW (the maximum that most EVs will charge at on an AC station): up to 40 miles range per 60 minutes. EV drivers visiting your location are unlikely to need a full battery charge, but simply a top-up.

  • Voqa EV chargers come with a warranty of 3 years. This is for parts only.

Installation & Technical

  • 7kW units need 32A single-phase supply. 22kW units require 32A three-phase supply.

  • Generally no for most commercial installations, but building regulations may apply. If you are leasing a building space, you may need permission from the landlord.

  • Installation typically takes 1-2 days, depending on electrical requirements and site complexity. This includes electrical connections, charger mounting, testing, and commissioning.

  • Voqa chargers can be wall-mounted or pole-mounted depending on your site layout and preferences. Wall mounting is often more cost-effective, while pole mounting offers more flexible positioning options.

  • Yes, Voqa chargers are IP65-rated for outdoor use in all UK weather conditions. They're designed for reliable operation in rain, snow, and temperature extremes while maintaining safety and performance standards.

  • [Answer needed]

Business Benefits & ROI

  • EV drivers actively seek charging-enabled locations. It differentiates your business, attracts environmentally conscious customers, and demonstrates forward-thinking sustainability commitment.

    Here’s more info relating to attracting more customers.

  • Yes, you set pricing and keep revenue minus Voqa's commission. Even modest pricing can generate meaningful income while covering electricity costs. The real benefit is increased consideration for the services you offer, i.e. hotel room bookings, leisure location visits etc.

    Here’s more info relating to attracting more customers.

Management & Monitoring

  • Voqa will provide a report that will give you everything you need to know.

  • We build our EV charging solution to last and be as reliable as can be. However, in the unlikely event of a problem call the Voqa Business Support line for assistance.

    Or message Euan Macleod.

Payment & Pricing

  • Customers tap their contactless card, phone (Apple/Google Pay), or wearable device on the integrated payment terminal. Payment is processed automatically, with receipts available. No pre-registration or apps required for seamless transactions.

  • Yes, Voqa chargers are fully compliant with UK Public Charge Point Regulations 2023, featuring integrated contactless payment terminals as standard, meeting the November 2024 requirements for public chargers over 8kW. Indeed, Voqa EV chargers go beyond the UK regulations and provide contactless payment for units configured to deliver less than 8kW.

    Read more about EV charger compliance in our new post here.

  • Yes, Voqa's contactless payment terminals accept Mastercard, Visa, Apple Pay, Google Pay, and other contactless payment methods, providing maximum convenience and accessibility for all customers without requiring specific apps or accounts.

  • You set your own pricing structure. Voqa processes payments and returns fees to you monthly, less commission.

  • Voqa takes a fixed commission per kWh (specific rates discussed during consultation). Payments are processed monthly with detailed reconciliation reports. You receive net revenue after Voqa's commission and payment processing fees are deducted.

  • Monthly. Voqa provides consolidated payments once per month along with detailed reconciliation reports showing usage and revenue. This simplifies accounting and provides clear revenue tracking for your business.

UK Regulations & Compliance

  • Yes, Voqa chargers fully comply with all UK regulations including contactless payments, pricing transparency and customer support obligations.

    Read more about EV charger compliance here.

  • Since November 2024, public chargers over 8kW must offer contactless payment. Existing rapid chargers (50kW+) must retrofit contactless. Voqa chargers include this as standard, ensuring full compliance. Indeed, Voqa EV chargers go beyond the UK regulations and provide contactless payment for units configured to deliver less than 8kW.

  • Yes. UK regulations require free 24/7 staffed helplines. Voqa provides this as part of our managed solution, ensuring compliance while removing the burden from you.

  • Yes. Voqa will provide business-hour support (Monday to Friday, 8am to 6pm) to EV charger hosts.

Government Grants & Incentives

  • Yes, the Workplace Charging Scheme provides up to 75% of costs (capped at £350 per socket) for eligible businesses, charities, and public organisations. Additional grants may be available for specific sectors, such as public education.

    Find out more about the available grants in our news post here.

  • A government voucher scheme providing up to £350 per socket for workplace charging. Apply online at gov.uk, receive a voucher code, then use an OZEV-authorised installer.

    Find out more about the Workplace Charging Scheme in our news post here.

  • Up to 75% of total costs (purchase and installation) capped at £350 per socket. Maximum 40 sockets across all your sites. Grants cover VAT and are deducted from your final installer invoice.

  • Yes, the 40-socket limit applies across all your sites. You can install them at multiple locations - for example, 1 socket each at 40 sites, or distribute them as needed across fewer sites.

  • Yes, for government grants you must use an OZEV-authorised installer. The installer claims the grant on your behalf, reducing your invoice.

    Read more about the installation requirements and process in our news post here.