FAQs
The Voqa One EV Charger takes payments, allowing commercial owners to set the tariff and profit from every charge.
With contactless payments integrated as standard, your customers just pull up, plug in, tap and charge.
Not only that, its dual cables allow two vehicles to charge at the same time. Meaning one installation cost for the price of two installs and two charging units.
Read our FAQs below for a quick run down of all the benefits of the Voqa One.
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Core Business & Product
What is destination charging?
Destination charging provides EV charging at places like hotels, workplaces and leisure venues where people spend time. It reflects where drivers actually want to be - not just where they pass through.
Learn more about our approach on the www.voqa.com
What makes Voqa different from other EV charger providers?
Voqa chargers are designed to be simple to use and simple to run. They include built-in contactless payments, dual tethered cables, and a fully managed service — so customers can pull up, plug in, tap and charge, with no apps required.
Do I need an app to use Voqa chargers?
No. Customers simply tap their card or phone at the charger to start charging.
No apps, accounts or RFID cards are needed.
What types of businesses are Voqa chargers suitable for?
Voqa chargers are designed for hotels, workplaces, restaurants, gyms, car parks and other destinations where people stay for longer periods. They’re ideal for businesses that want to attract EV drivers, generate revenue and support sustainability goals.
Can Voqa EV chargers be used by any electric vehicle?
Yes. Voqa chargers use Type 2 connectors, which are compatible with all electric vehicles sold in the UK. The dual-cable design also makes it easier to accommodate different vehicle layouts.
What charging speeds do Voqa units offer?
Voqa offers 7kW to 22kW AC charging. 7kW is suited to overnight or all-day charging, while 22kW allows faster top-ups during shorter visits.
How long does it take to charge an electric vehicle with Voqa chargers?
At 7kW, drivers can add around 25 miles of range per hour.
At 11kW, this can increase to around 40 miles per hour.
Most customers use destination charging for top-ups rather than full charges.
What warranty do Voqa EV chargers come with?
Voqa chargers come with a 3-year parts-only warranty.
Installation & Technical
Can I use a cable adapter with Voqa chargers?
No. Adapters and extensions are not permitted, as they can create safety risks such as overheating and may not communicate correctly with the vehicle. For safe operation, only use the built-in tethered cables.
What electrical supply do I need for Voqa EV chargers?
7kW units require a 32A single-phase supply.
22kW units require a 32A three-phase supply.
Do I need planning permission to install EV chargers?
In most cases, no. Planning permission is not usually required for commercial installations, although building regulations or landlord approval may apply.
How long does installation typically take?
Most installations take 1–2 days. This includes connection, mounting, testing and commissioning.
Can Voqa EV chargers be wall-mounted or do they need posts?
Voqa chargers can be wall-mounted or installed on posts. Wall mounting is often more cost-effective, while posts offer more flexibility in layout.
Are Voqa EV chargers suitable for outdoor use?
Yes. They are IP65-rated and designed to operate reliably in UK weather conditions.
What ongoing maintenance do Voqa EV chargers require?
Routine maintenance can be carried out by a qualified electrical contractor using Voqa’s maintenance guidance.
Business Benefits & ROI
How can EV charging attract more customers to my business?
EV drivers actively look for places where they can charge. Providing EV charging helps attract these customers, increases dwell time and strengthens your sustainability credentials. Learn more at www.voqa.com
Can Voqa EV chargers generate revenue for my business?
Yes. You set your own pricing and collect revenue from charging sessions.
This can help offset energy costs while attracting paying customers.
Try our ROI calculator at https://tools.voqa.com/
Learn more about how tap-to-pay EV chargers can benefit your hotel, workplace or leisure business.
Payment & Pricing
How do contactless payments work on Voqa EV chargers?
Customers tap a contactless card, phone or wearable on the charger.
Payment is processed instantly — no app, no account, no setup required.
Do Voqa EV chargers comply with UK contactless payment regulations?
Yes. Voqa chargers fully comply with the UK Public Charge Point Regulations, including contactless payment and pricing transparency requirements.
Can drivers pay with Apple Pay and Google Pay?
Yes. Voqa chargers support major contactless payment methods including Visa, Mastercard, Apple Pay and Google Pay.
How do I set pricing for my Voqa EV chargers?
You set your own tariff. Voqa handles payment processing and provides clear reporting on usage and revenue.
What commission does Voqa take?
Voqa applies a fixed commission per kWh, agreed during setup. Payments are processed automatically with full reconciliation reporting.
How often do I receive payments from charging sessions?
Payments are made once your account balance reaches a set threshold. Each payment includes detailed usage and revenue reporting.
Can drivers use American Express cards on Voqa EV chargers?
No. American Express is not currently supported.
UK Regulations & Compliance
Do Voqa EV chargers comply with UK Public Charge Point Regulations 2023?
Yes. Voqa chargers comply with UK regulations, including requirements for contactless payments, pricing transparency and customer support.
Read more about EV charger compliance here.
What are the UK contactless payment requirements for EV chargers?
Under current regulations, new public charge points of 8kW and above must offer contactless payment. Voqa chargers include this as standard, ensuring compliance.
Does Voqa provide 24/7 driver support?
Yes. Voqa provides a 24/7 helpline for drivers.
Does Voqa provide customer support?
Yes. Voqa provides support for charger hosts during business hours, Monday to Friday.
Government Grants & Incentives
Can I get government grants to help with the cost of EV chargers?
Yes. The Workplace Charging Scheme provides financial support for eligible UK businesses, charities and public organisations installing EV chargers.
See details at www.gov.uk/workplace-charging-scheme-guidance-for-applicants
What is the Workplace Charging Scheme and how do I apply?
It’s a government-backed scheme that helps cover the cost of purchasing and installing EV chargers. Applications are made through GOV.UK and must be completed using an authorised installer.
How much funding can I get through the Workplace Charging Scheme?
You can receive up to 75% of the total cost, capped at £500 per socket, with a maximum of 40 sockets per business.
Can I use grants across multiple sites?
Yes. The 40-socket limit applies across all sites, allowing you to distribute chargers as needed.
Do I need an OZEV-authorised installer?
Yes. To qualify for funding, installation must be carried out by an OZEV-authorised installer, who will claim the grant on your behalf.