Driver guide

We’ve designed the Voqa EV Charger to be as user friendly as possible. But we get it, its understandable if you don’t feel completely comfortable using it for the first time. This guide breaks each step down for you.

⚠️ Important safety notice: If you’re driving a rare ‘State D’ electric vehicle (you would know if you were), please see the warning notice at the bottom of this page.

Voqa user guide, step 1 insert charging cable

Take an available charging cable and plug it into your vehicle.

Voqa user guide, step 2 tap card to start charger

Tap your card to activate the charger. Expect an authorisation fee.

Voqa user guide, step 3 payment pending

Awaiting payment confirmation from your bank.

Voqa user guide, step 3.1 try payment again

Payment has failed. Try tapping again. If the issue persists, try another card or contact your bank.

Voqa user guide, step 3.2 restart payment process

After x3 failed attempts, unplug the charging cable and try payment process again.

Voqa user guide, step 4 payment successful

Payment successful, go on to Step 5.

Voqa user guide, step 5 preparing to charge

Charger is preparing to start.

Voqa user guide, step 6 charging begins

You’re all set, your vehicle is charging.

Voqa user guide, step 7 remove cable when ready

To remove the charging cable, unlock via your vehicle or vehicle app.

Step 8. Return the charging cable tidily to its hook and holster.

Return the cable tidily.

Voqa EV Charger user guide - step 9 - Receipts link

For receipts go to our Receipts Portal.

Voqa EV Charger user guide - Voqa help desk phone number 0800 411 8600

Call our 24/7 Help Desk number with any other issues

⚠️ Important safety notice

Ventilation and charging restrictions:
This AC charging equipment is designed according to IEC61851-1 for charging electric vehicles that do not require ventilation of the charging area during operation. In accordance with IEC 61851-1, vehicles requiring ventilation are classified as charging conditions in state D. If state D is requested by the vehicle, charging will stop. This charger does not support operation in state D and cannot control or monitor ventilation systems.