Driver guide

Voqa EV Charger user guide - step 1 - plug in charger

Plug the charger into your vehicle.

Voqa EV Charger user guide - step 2 - tap bank card to start charge

Tap your bank or credit card to start the charge.

Voqa EV Charger user guide - step 3 - await payment confirmation

Await payment confirmation.

Voqa EV Charger user guide - step 4 - payment confirmed

Payment successful.

Voqa EV Charger user guide - step 4.1 - Retry card

Payment has failed. Try tapping again.

Voqa EV Charger user guide - step 5 - charger preparing to charge

If payment is successful, the charger will prepare to charge.

Voqa EV Charger user guide - step 6 - charging has begun

Charging has begun.

Voqa EV Charger user guide - step 7 - Unplug charger

Unlock vehicle to remove charger when you’re ready.

Return the cable tidily.

Voqa EV Charger user guide - step 9 - Receipts link

For receipts go to our Receipts Portal.

Voqa EV Charger user guide - Voqa help desk phone number 0800 411 8600

Call our 24/7 Help Desk number with any other issues